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SHIPPING AND REFUND POLICY
Shipment processing time
All orders are processed and ready to be shipped within 5-7 business days upon receipt of payment. Orders are not shipped or delivered on weekends or holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email.
Processing Step
Processing Time
Order received and Design Confirmation
1 business days
Manufacturing process
2-3 business days
Quality Control
1-2 business day
Order prepared for shipping
1 business day
Shipping rates & delivery estimates
Shipping charges for your order will be calculated and displayed at checkout.
Shipment method
Delivery Time
Shipment cost
Minimum Order
Express Shipping
5-7 Business Days
FREE
0 - $199.99
FREE Express Shipping
5-7 Business Days FREE + $200.00
Delivery delays can occasionally occur. Please bear in mind that as we progress through the tough times of COVID-19, some delays may occur due to understaffing in the manufacturing facility and understaffing related to the shipping couriers, based on your country.
Shipment confirmation & Order tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
Customs, Duties and Taxes
Neon Icons is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.). We will do our best to mediate these issues and not surprise you with any unnecessary added costs.
Damages
Neon Icons is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Once a claim has been made, please contact us and refer to the Refund Policy for more instructions.
Please save all packaging materials and damaged goods before filing a claim
All orders are processed and ready to be shipped within 5-7 business days upon receipt of payment. Orders are not shipped or delivered on weekends or holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email.
Processing Step
Processing Time
Order received and Design Confirmation
1 business days
Manufacturing process
2-3 business days
Quality Control
1-2 business day
Order prepared for shipping
1 business day
Shipping rates & delivery estimates
Shipping charges for your order will be calculated and displayed at checkout.
Shipment method
Delivery Time
Shipment cost
Minimum Order
Express Shipping
5-7 Business Days
FREE
0 - $199.99
FREE Express Shipping
5-7 Business Days FREE + $200.00
Delivery delays can occasionally occur. Please bear in mind that as we progress through the tough times of COVID-19, some delays may occur due to understaffing in the manufacturing facility and understaffing related to the shipping couriers, based on your country.
Shipment confirmation & Order tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
Customs, Duties and Taxes
Neon Icons is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.). We will do our best to mediate these issues and not surprise you with any unnecessary added costs.
Damages
Neon Icons is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Once a claim has been made, please contact us and refer to the Refund Policy for more instructions.
Please save all packaging materials and damaged goods before filing a claim