At Epic Craftings, your satisfaction is our priority. This refund policy outlines the terms and conditions governing refunds for products and services purchased through our website. Please read this policy carefully before making a purchase. By using our website and services, you agree to comply with this policy.

1. Refund Eligibility

We offer refunds for products and services under the following conditions:

• Defective or Damaged Items: If the item you received is defective or damaged, we will gladly provide a refund or replacement. Please contact us within 1-2 days of receiving the item, and provide clear photographs of the damage or defect.
• Incorrect Orders: If you receive an item that is different from what you ordered, we will arrange for a refund or replacement. Contact us within 1-2 days of receiving the item.

2. Non-Refundable Items

Certain items are non-refundable:

• Custom or Personalized Items: Products that are custom-made or personalized according to your specifications are not eligible for refunds unless they are defective or damaged upon arrival.

3. Refund Process

To initiate a refund request, please follow these steps:

• Contact our customer support at sales@epiccraftings.com within 2-3 days of receiving the item.
• Provide clear photographs of the damaged or defective item, along with your order details.
• Our team will review your request and provide further instructions regarding the return process.

4. Return Shipping

For items eligible for a refund, we will provide instructions on returning the item to us. You will be responsible for shipping the item back to us in its original packaging.

5. Refund Timeline

Once we receive the returned item and verify its condition, we will initiate the refund process. The refund will be issued to your original payment method. Please allow 4-5 business days for the refund to reflect in your account.

6. Exchanges

If you prefer an exchange for a defective or damaged item, we will arrange for a replacement to be shipped to you at no additional cost.

7. Contact Us

If you have any questions or concerns about our refund policy, please contact us at:

Epic Craftings Regional Office USA
101 E. Luzerne St. Philadelphia, PA
Email: sales@epiccraftings.com

Thank you for choosing Epic Craftings. We are committed to ensuring your satisfaction and providing exceptional products and services.